Four Decades of Family Leadership
Team Excellence
At Valley Community Management (VCM), the Surnamer family legacy spans over 40 years, blending deep-rooted values with a vision for the future. Now steering through its second generation, our team upholds the tradition of compassion and professionalism, making our communities more than just places to live—they are places where residents are proud to call home. In the rapidly growing Lehigh Valley, we’re not just keeping pace; we’re setting standards, offering secure and desirable housing that embodies both the area’s economic vibrancy and the essential need for affordability. Our team’s dedication ensures that your home is a foundation of security and stability, managed by professionals as committed to their duty as you are to yours. Discover why choosing a VCM property means investing in a home where care, trust, and professionalism define every aspect of community living.
At VCM, every conversation starts with listening and understanding. Our experienced team combines expertise with genuine care, ensuring every solution we offer is tailored to meet your needs with respect and excellence. It’s not just about resolving issues, it’s about building lasting relationships grounded in trust and satisfaction.
president
Jared Surnamer
Raised in Allentown, Jared Surnamer treasures the legacy of his family’s 40-year commitment to creating homes and communities. His journey from NYU’s Stern School of Business back to his roots, armed with knowledge and a passion for construction management, showcases his dedication to enhancing manufactured housing. As Eastern Regional Director for the Pennsylvania Manufactured Housing Association, Jared’s leadership not only honors his family’s legacy but innovatively pushes the boundaries of affordable housing, proving it’s more than a business—it’s a mission to serve.
Vice President
Zenora Surnamer
Zenora is the Vice President of Valley Community Management and has been a key figure in the manufactured housing industry for over 30 years. Since the company’s early days, Zenora has been instrumental in managing Whispering Hollow North and South, ensuring these communities are safe, clean, and welcoming for all residents. Her dedication to maintaining high standards is evident through her active involvement with the Pennsylvania Manufactured Housing Association (PMHA), where she advocates for quality and affordability in housing.
Zenora’s leadership style is characterized by her personal commitment to the community, knowing each resident by name and fostering a sense of belonging. She continues to provide strategic guidance and valuable insights, helping Valley Community Management grow while staying true to its core values. A passionate advocate for manufactured housing, Zenora believes in preserving its beauty and affordability, and she looks forward to supporting the company’s future under the next generation’s leadership.
SENIOR ADMINISTRATIVE MANAGER.
Jake Cooper
From the vibrant streets of Baltimore to the heart of Pennsylvania, Jake Cooper’s administrative prowess has been a cornerstone of entrepreneurial ventures across various sectors. At VCM, Jake is the linchpin that enhances operational efficiency, ensuring seamless service to residents and vendors. His journey reflects a dedication to excellence and a zest for life, enriching VCM with a spirit of innovation and care. Outside work, Jake’s joys—strategy games, music, and moments with his beloved dogs—mirror his multifaceted approach to professional challenges and personal fulfillment.
Community Manager
Pamela Mastrosimone
From New Jersey to communities across the region, Pamela has dedicated her career to creating exceptional resident experiences through service, professionalism, and genuine care. With more than a decade of industry experience and a background in sales and luxury rentals, she brings a refined approach to community management that elevates the standard of living for the residents she
serves. At VCM, Pamela is known for her responsiveness, integrity, and ability to foster strong relationships with both residents and property owners. Her commitment to honesty and meaningful connections has made her a trusted leader and advocate within her communities. Outside of work, Pamela finds inspiration in nature and enjoys spending time with animals, returning each day with the positive energy and perspective that define her approach to both life and leadership.
Community Manager
Aida Caraballo
From the Bronx, New York, to a successful career in property management, Aida Caraballo has dedicated her professional journey to helping families and building welcoming communities. Beginning her career with the Housing Authority, she discovered a passion for creating positive resident experiences and fostering environments where people feel valued and supported. At VCM, Aida brings seven years of property management expertise, along with a hardworking spirit and a relationship-focused approach that helps residents feel at home. Her commitment to kindness, communication, and community is reflected in every interaction. Outside of work, Aida enjoys music, reading, and spending quality time with her family. These passions, combined with her dedication to serving others, continue to inspire the positive impact she makes each day.
Office Coordinator
Shannon Marie Cline
From Philadelphia’s close-knit communities to a career defined by leadership and service, Shannon Marie brings a wealth of experience spanning the legal field, sales, human resources, and operations. At VCM, she combines her diverse professional background with a strong commitment to organization, accountability, and resident support. A graduate of Widener University with a degree in Criminal Justice and a Post-Baccalaureate Certification in Paralegal Studies, Shannon Marie’s journey has been marked by achievement, including leadership awards recognizing both her professional excellence and community involvement. Her dedication to hard work, volunteerism, and giving back continues to shape her approach every day. Outside of work, she remains actively connected to her Philadelphia roots through volunteer opportunities and community engagement, reflecting the same spirit of service that defines. her career.
Office Coordinator
Francine Shugar
From a career rooted in administration and service, Francine has built a reputation for being a dependable resource, a skilled organizer, and a compassionate advocate for those around her. At VCM, she brings a thoughtful approach to every interaction, creating meaningful connections with residents while ensuring daily operations run smoothly. Her commitment to supporting others reflects a genuine desire to make a positive difference, both professionally and personally. Outside of work, Francine enjoys spending time with her husband, son, and five dogs, who fill her days with love and energy. Guided by her faith and active involvement in her church community, she brings kindness, gratitude, and purpose to all that she does.
Senior Maintenance Technician
Vince Dima
From learning the fundamentals of maintenance alongside his grandfather to leading major projects throughout his career, Vince Dima’s journey has been built on hands-on experience, craftsmanship, and integrity. At VCM, he brings decades of mechanical expertise and a strong sense of ownership to every challenge, ensuring communities remain safe, functional, and well cared for. His professional path has included roles with respected organizations such as Bristol Myers Squibb, Fluidics Mechanical, the Veterans Administration, and his own business, each contributing to the depth of knowledge he shares today. Beyond work, Vince is an avid outdoorsman who enjoys fishing, camping, and exploring nature with his two daughters. His passion for the outdoors mirrors the same dedication, resilience, and appreciation for life that he brings to his work.
Senior Maintenance Technician
Tom Hawk
Tom Hawk, with 25 years under his belt, joined VCM’s family through the addition of Hanover Landings, bringing invaluable experience and a cooperative spirit. His expertise transcends maintenance; it’s about crafting safe, welcoming spaces for every resident. Tom’s passion for the outdoors and his volunteer work at the American Legion reflect the depth of his commitment to community and country. His story at VCM intertwines personal passions with professional dedication, ensuring our communities are not just maintained but cherished as spaces of warmth and welcome.
Senior Maintenance Technician
Don Kelsch
Don Kelsch’s 17-year dedication to Glencrest weaves a story of commitment and community pride. His role is pivotal in sculpting the landscapes and maintaining the heartbeats of our homes. Beyond his technical skills, Don embodies the spirit of VCM—where every task is a testament to our collective home. His leisure time, shared with family by the beach or on a boat, mirrors his professional life’s dedication—a seamless blend of personal passion and professional commitment, ensuring our communities not only endure but flourish.
Maintenance Technician
John Seier
John Seier is a dedicated member of the Maintenance team at Valley Community Management. Before joining VCM, John gained valuable experience working in concrete for four years and as a warehouse lead, where he honed his skills in organization and teamwork.
John is known for his strong work ethic and commitment to keeping our communities in top shape. Outside of work, he’s a big Eagles fan and enjoys spending time outdoors in the woods, embracing his love for nature.
